Compliance Audits
Medicare, WHS and Practice Operations
Running a practice means balancing clinical care, team management and compliance requirements - and the systems supporting compliance often evolve informally as a practice grows.
Our Compliance & Risk Reviews provide an independent, practical assessment of your current systems and processes to identify potential gaps, areas of risk and opportunities to strengthen how your practice operates.
Rather than a tick-the-box exercise, we consider how compliance requirements interact with the realities of day-to-day practice operations and provide practical recommendations for improvement.
WHAT WE REVIEW
Areas we can review
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Review of billing processes and supporting systems to identify potential compliance gaps and strengthen consistency across the practice.
This may include:
Medicare billing processes and workflows
Referral and documentation requirements
Item number use and billing procedures
Record keeping and supporting documentation
Administrative processes supporting billing
Identification of potential gaps or areas requiring clarification
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A practical review of the systems and processes supporting workplace health and safety within your practice.
This may include:
WHS policies and procedures
Hazard and incident reporting processes
Risk identification and management
Staff responsibilities and communication
Emergency and workplace safety procedures
Psychosocial hazard processes and documentation
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Review of the operational systems behind your practice to identify gaps, inconsistencies or processes that may create unnecessary risk.
This may include:
Administrative workflows and procedures
Roles, responsibilities and delegation
Client administration processes
Internal communication and escalation pathways
Operational documentation
Business continuity and key-person dependencies
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Review of your existing policies and procedures to identify missing, outdated or inconsistent documentation.
This may include:
Existing workplace and operational policies
Alignment between written policies and actual practice
Gaps in policy coverage
Outdated or inconsistent documentation
Procedures supporting policy implementation
Recommendations for updates or new documentation
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Review of the systems supporting employees throughout the employment lifecycle.
This may include:
Recruitment and onboarding processes
Employment documentation
Probation and performance processes
Leave and attendance procedures
Training and professional development records
Offboarding processes
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Review of how responsibilities, decisions and operational risks are managed within the practice.
This may include:
Roles and decision-making responsibilities
Risk identification and escalation
Incident and complaint processes
Documentation and record keeping
Internal oversight and review processes
Business continuity considerations
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Review of the systems used to document, communicate and maintain key practice processes.
This may include:
SOPs and procedural documentation
Document storage and version control
Record-keeping practices
Staff access to key information
Consistency of processes across the team
Areas reliant on informal or undocumented knowledge
AUDIT OPTIONS
Available Services
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A high-level review to identify key compliance risks and priority areas for improvement.
Designed for practices wanting an overall picture of how their current systems and processes are working.
The review identifies areas that may require attention and provides prioritised recommendations to help determine your next steps.
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A focused review of a specific compliance or operational area.
Suitable where you already know which area you want to examine - such as Medicare and billing, WHS, policies and procedures, or a particular operational process.
The scope is tailored to the area being reviewed, with practical recommendations provided based on the findings.
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A detailed review across multiple areas of your practice.
Designed for practices wanting a more thorough assessment of their compliance and operational systems.
The review considers how different areas of the practice work together, identifies gaps and areas of risk, and provides a structured set of recommendations to support improvement.
You don’t need to know which type of review you need before getting in touch. Tell us a little about your practice and what you’d like to understand or improve, and we can recommend an appropriate scope.